Frequently Asked Questions

How do I reset my password?

If you lose your password, you will be prompted to recover it.
You can reset your password in the Settings tab of your profile.

How do I change my profile name?

You can change your name in the settings tab of your profile.

How do I delete my profile?

OurGoods is a social network. The architecture of the site is based on interactions between members. Once you interact with other members on the site, you can’t disappear completely - otherwise, those other members’ accounts would be incomplete.

You can’t completely delete your account - yet! 

We’re working on this feature and hope to be able to bring it to you soon!

But you CAN hide yourself from Google

To do this, sign into your OurGoods account. Go to profile and hit the "edit your profile" button. Go to the tab labeled "Settings." Under Privacy options, you can choose to show or hide your profile from search engines.

Do you sell or share my data ever for any reason?

Nope. People can find what you post via Google, but you can hide yourself from Google in your settings.

How do you keep my address safe?

We never share your home address with anyone. We use your location to determine what is near you, but it is never visible on the site for any reason at any time.

What should I do if a member is bothering me?

Click HERE 

How do I report a bug or abuse? 

Submit your problem through the feedback function (it's the orange button visible on the right side of the screen that says feedback). You can also email us:   

How can I choose which emails I receive from OurGoods?

You can choose which emails you receive on the settings tab of your profile.

I have a question that’s not answered here. What do I do?

Submit your question through the feedback function (it's the button visible on the right side of the screen that says feedback).

How do I barter?

Read the 7 steps

What should I do if my barter isn’t working?

We’ve developed a lot of resources to help you deal with difficult situations. Check out the Conflict Resolution section of our Guide.

I want to talk to a human!  

We want to talk to you too. But, we’re a small, mostly volunteer organization (there’s only 5 of us). So if you have a question, please try to find the answer in our Guide first. Or you can look at our events section and meet us in person there. If you really, really need to contact a human being RIGHT NOW, you can email us: